Welcome to visit our company!

0317@zaclcz.com

+86 13801029331
+86 15383077068

confirm
Service

Service

Our factory produces according to the different requirements of customers, and tracks product quality consultation for a long time to ensure product quality.

Service

Case

Service

After-sales service organization status

Our company has resident institutions and after-sales personnel in the local area, so that in case of after-sales problems, we will go to the scene to solve the problems at the first time. And set up a full-time service responsible person for this project, specifically responsible for the reception and coordination of after-sales service of this project.

After-sales service personnel

The cell phones of all the staff in our customer service center are on 24 hours a day, and the network is online 24 hours a day to ensure that users can get in touch with after-sales personnel in time. We guarantee 7X24 response to users' after-sales service needs and real-time response to telephone service requests.

After-sales service center members are equipped with the following basic conditions

1、Ability to work independently and be able to analyze and solve problems independently;

2、Rich experience in after-sales service work;

3、Good expression, understanding and communication skills;

4、Treat the work seriously and responsibly, and keep the principle of "customer first".

When the company's personnel in various departments receive the user's information about the use of products, performance and other aspects of consultation, the recipient of the information can answer directly if they can answer, and then tell the quality management room to make records; if they can not answer, they should tell the quality management room's phone number and record the phone number of the consultant to notify the quality management room to reply, and the quality room is responsible for replying and making records.

After-sales service personnel must maintain the company's image after arriving at the service site, work clothes should be neatly dressed, use civilized and polite language, to the user to understand in detail the use of the product on site and briefly introduce the determined treatment plan.

After finishing the quality problems raised by the user, the after-sales service personnel should ask the user whether the product has other problems that need to be solved to ensure the normal use of the product.

Service specification Our company has formulated the relevant service specification in order to better serve the users.

Technical service personnel in the provision of services to users, when the service specification self-restraint, self-monitoring.

Standardized service behavior In order to ensure that the customer service center can provide services to the satisfaction of users, we have developed the corresponding technical support and after-sales service code of conduct.

Customer service center behavior norms

1、All the personnel in the customer service center must use polite language when receiving a call from a user, such as: hello, please, thank you, etc.

2, all personnel in the customer service center must give patient answers to any questions raised by users, not to know "this is not the scope of our services" and other terms to answer customers; for questions that can not be answered immediately to explain the reasons to the user, and to inform the user of the answer time.

3、Unified training and management, the development of a special service system, the combination of business indicators and the system characteristics of the project, the personnel management, to rigorous, consistent, institutionalized, efficient as the main features, emphasizing unified discipline, unified command, unified pace, unified system, unified implementation.

Efficient service mode

The effectiveness of the two-level service system and the implementation of standardized management is mainly reflected in the rapid response and action, such as the formation of a thunderous style of work. Our customer service center stipulates that employees must be accurate and prompt in after-sales service. Through the formation of this fast and agile, thunderous style of work
to provide users with satisfactory services.

Service mode and response time

Our company provides users with a full range of after-sales service to ensure that users can obtain the required services in a timely and convenient manner. The main service methods include telephone, fax, remote support, e-mail, website, on-site service, complaint acceptance, etc. In addition, we have formulated special service plans for users during important meetings.